ADMINISTRATION ESSENTIALS FOR NEW ADMINS (ADM201)
Getting Around the App – Setting Up the User Interface – Getting Your Organization Ready for Users – Setting Up and Managing Users – Security and Data Access – Customization: Fields – Managing Data – Reports and Dashboards – Automation – Collaboration – Service Cloud

ADMINISTRATION ESSENTIALS FOR EXPERIENCED ADMINS (ADM211)
Troubleshoot Record Access and Field Visibility – Change Management – Extend Salesforce with Custom Objects and Apps – Extend Analytics – Improve Data Quality – Automate Complex Business Processes – Streamline Requests with Approval Processes – Increase Productivity with Visual Workflow

BUILDING APPLICATIONS WITH FORCE.COM (DEV401)
Designing Applications on Force.com – Designing Applications for Multiple Users – Implementing Business Processes – Managing Data – Force.com Pages